Privacy Policy

Last updated: 18 March 2026

Airbow ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. Airbow is operated by Rob Moore, United Kingdom.

1. Information We Collect

We collect information you provide directly to us, including:

Name and contact details (email address, phone number)
Your trade or business type
Messages and enquiries submitted via our website, social media, or AI assistant
Technical data such as IP address, browser type, and device information

We may also receive information about you from third-party platforms (such as Facebook or Instagram) when you interact with our pages or assistant.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide our services
Send you product updates, launch information, and relevant communications (where you have consented)
Improve and develop our products and services
Comply with legal obligations

3. Legal Basis for Processing (UK/EU)

We process your personal data under the following legal bases:

Consent — where you have opted in to receive communications
Legitimate interests — to respond to enquiries and improve our service
Contract — where processing is necessary to provide services you have requested

4. Third-Party Services

We use the following third-party services to operate our platform:

Meta (Facebook / Instagram) — for social messaging integration
ElevenLabs — for AI voice synthesis
Supabase — for secure data storage
Vercel — for website hosting
MailerLite — for email communications
n8n — for workflow automation

Each of these providers has their own privacy policy and data processing terms. We only share data with these services to the extent necessary to operate our platform.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and message data is retained for up to 12 months unless you request earlier deletion.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at hello@getairbow.com.

7. Cookies

Our website uses essential cookies to function correctly. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect functionality.

8. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

9. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: hello@getairbow.com
Website: www.getairbow.com